Customer SuccessFull-time
Customer Success Manager
About this role
Our customers run complex networks. A franchisor rolling out agents across hundreds of locations has different needs than a multi-brand group or a fast-growing enterprise brand.
You are the person customers trust to get live, stay live, and expand what Revscale does for them. You translate product capability into outcomes they can measure at the network level.
What you'd own
- Onboarding and rollout for new accounts: align stakeholders, clarify success criteria, and keep deployments moving.
- Relationship rhythm with customer champions: proactive check-ins, risk flags early, and clear next steps after every conversation.
- Adoption across locations and brands: help customers turn corporate wins into consistent behavior at the edge of the network.
- Voice of the customer back to product and ops: patterns you see in the field, not one-off anecdotes.
- Expansion conversations grounded in value already delivered, not generic upsell scripts.
Who we're looking for
- Experience owning customer outcomes in B2B software, especially where rollout and change management matter as much as the product itself.
- Clear written and spoken communication. You can explain technical concepts to operators who care about revenue and compliance, not architecture diagrams.
- Calm under pressure when a launch date slips or a location cluster needs extra attention.
- Curiosity about AI agents in production: what customers should expect, and where to set honest expectations.
- Bias toward action: you unblock customers yourself when you can and escalate with context when you cannot.