Agent operationsFull-time
Agent Ops Engineer
About this role
Agents are only valuable when they run reliably across many locations, many brands, and many edge cases. Agent ops is how we ship that reliability at scale.
You build and operate the workflows, integrations, and guardrails behind inbound, outbound, voice, and internal automations. You are close to production behavior, not a separate "platform team" three hops away from customers.
What you'd own
- Workflow design and implementation for customer-facing and internal agents: triggers, handoffs, retries, and human-in-the-loop steps when judgment is required.
- Monitoring and triage for agent runs: know when something failed, why it failed, and how to fix it without panic.
- Tooling integrations (CRMs, comms, webhooks, data stores) so agents read and write the right signals.
- Playbooks for rollout, change control, and rollback when updating prompts, tools, or dependencies.
- Collaboration with engineering and customer success so field issues become durable fixes, not recurring fire drills.
Who we're looking for
- Experience shipping automations or agentic workflows in production, not only prototyping in a sandbox.
- Strong debugging instincts across APIs, queues, and third-party SaaS that never behave exactly like the docs.
- Practical approach to AI: you know how to constrain models with tools, checks, and fallbacks.
- Comfort documenting what you build so others can operate it when you are not online.
- Motivation to work on software that runs in real businesses, where missed leads and bad handoffs have a cost.