Acceptable Use Policy

This Acceptable Use Policy (“AUP”) governs use of the Services provided by Revscale Technologies, Inc. (“Revscale,” “we,” “us,” or “our”). This AUP is incorporated into the Terms of Service, order form, subscription agreement, statement of work, or other applicable agreement between Revscale and Customer.

1. Purpose

The purpose of this AUP is to protect Revscale, its customers, users, third-party platforms, recipients, prospects, callers, visitors, personnel, vendors, and the integrity of the Services. Customer is responsible for ensuring that its authorized users, administrators, affiliates, agencies, locations, franchisees, employees, contractors, and representatives comply with this AUP.

2. General Standard

Customer may use the Services only for lawful, authorized, business purposes and in accordance with the Agreement, product documentation, applicable laws, third-party platform terms, and Revscale’s written instructions. Customer may not use the Services in a manner that creates unreasonable legal, security, operational, reputational, deliverability, platform, or safety risk for Revscale or others.

3. Prohibited Uses

Customer will not use the Services to:

• Violate any law, regulation, court order, contractual obligation, third-party right, platform rule, or industry requirement.
• Send spam, deceptive communications, unlawful marketing, unauthorized outreach, or communications lacking required consent, notice, identification, or opt-out mechanisms.
• Engage in harassment, threats, intimidation, abuse, stalking, doxxing, discrimination, hate, exploitation, or invasive surveillance.
• Impersonate any person or entity, misrepresent affiliation, conceal identity in a deceptive manner, or falsify headers, caller identification, sender identity, domains, or routing information.
• Upload, transmit, or generate unlawful, defamatory, infringing, obscene, exploitative, harmful, deceptive, or malicious content.
• Use the Services for phishing, credential harvesting, malware, spyware, ransomware, botnets, unauthorized scraping, vulnerability scanning, penetration testing without authorization, denial-of-service attacks, or attempts to bypass security controls.
• Use the Services to make decisions or provide advice in regulated high-risk areas without appropriate human review, legal basis, professional oversight, and required compliance controls.
• Interfere with the performance, integrity, security, or availability of the Services or any third-party platform.
• Reverse engineer, copy, scrape, resell, benchmark for competitive purposes, or use the Services to build, train, improve, or support a competing product or service.
• Abuse trials, credits, promotions, billing systems, chargeback processes, support channels, or platform limits.

4. Marketing, Outreach, Email, LinkedIn, Voice, SMS, and Chat Rules

Customer is responsible for ensuring that all outreach, automated communications, email, LinkedIn-related activity, chatbot activity, voice calls, SMS, re-engagement campaigns, web pixel workflows, and CRM activities comply with applicable laws, platform terms, consent requirements, opt-out requirements, industry rules, brand rules, and recipient preferences.

Customer may not use the Services to send communications to recipients who have opted out, unsubscribed, revoked consent, requested no contact, appeared on an applicable suppression list, or otherwise may not lawfully be contacted. Customer must maintain accurate suppression lists, blacklist rules, consent records, and campaign instructions.

5. AI Agent Configuration and Human Oversight

Customer is responsible for configuring AI agents, prompts, training rules, knowledge bases, workflows, approvals, escalation logic, connected accounts, recipient lists, suppression lists, and guardrails. Customer must review AI outputs and automated workflows where legally required or operationally appropriate. Customer may not represent AI outputs as guaranteed, professional advice, legal advice, financial advice, medical advice, or human-reviewed unless accurate.

6. Sensitive and Restricted Data

Customer may not submit sensitive, regulated, or restricted data unless expressly permitted by the Agreement and configured with appropriate controls. Restricted data may include health information, financial account data, government identifiers, children’s data, biometric data, precise geolocation, criminal history, special-category data, payment card data, authentication secrets, passwords, private keys, and other data requiring special handling.

7. Third-Party Platforms and Integrations

Customer must comply with the terms, policies, rate limits, consent requirements, and technical restrictions of third-party platforms and integrations connected to or used with the Services. Revscale is not responsible for account suspensions, platform enforcement, API restrictions, deliverability issues, feature changes, outages, or data restrictions imposed by third-party platforms.

8. Network, Franchise, Agency, and Multi-Location Use

For franchise, agency, parent-company, dealer, affiliate, white-label, or multi-location deployments, Customer is responsible for ensuring all participating locations, administrators, users, and affiliates comply with this AUP. Corporate, franchisor, agency, white-label, parent, or network administrators may configure rules that apply across locations and may override location-level settings where permitted by the Agreement.

9. Personnel Protection and Anti-Abuse

Customer and its users may not harass, threaten, abuse, intimidate, dox, defame, or knowingly publish false statements about Revscale, Revscale personnel, contractors, vendors, customers, users, or partners. Customer may not disclose confidential information, private contact information, security details, personal data, or internal communications in a manner that violates law or the Agreement.

This section does not prohibit truthful, lawful reviews; good-faith complaints; legally protected whistleblowing; or communications with regulators, law enforcement, courts, arbitrators, attorneys, or government agencies.

10. Security Requirements

Customer must use reasonable security measures to protect accounts, credentials, connected accounts, API keys, devices, user permissions, and data. Customer must promptly notify Revscale of suspected unauthorized access, compromised credentials, suspicious activity, or misuse of the Services. Customer may not share accounts except as expressly permitted by Revscale.

11. Monitoring and Enforcement

Revscale may monitor use of the Services for security, abuse prevention, compliance, support, operational integrity, billing, and enforcement purposes. Revscale may investigate suspected violations and may remove content, disable workflows, throttle usage, suspend accounts, restrict features, block messages, require remediation, terminate access, or notify affected parties, platforms, regulators, or law enforcement where appropriate.

Revscale is not required to monitor all activity and is not responsible for Customer’s violations of this AUP, applicable law, or third-party platform rules.

12. Reporting Abuse

Potential abuse, security concerns, or policy violations may be reported to legal@getrevscale.com. Reports should include enough detail for Revscale to investigate, including account information, URLs, message samples, timestamps, and supporting evidence where available.

13. Updates

Revscale may update this AUP from time to time. Updates become effective when posted or otherwise provided, unless a later effective date is stated. Continued use of the Services after an update means Customer accepts the updated AUP for future use.

14. Contact

Questions about this AUP may be sent to Revscale Technologies, Inc., 200 E Las Olas Blvd Suite 1400, Fort Lauderdale, FL 33301, or legal@getrevscale.com.