Account Manager
Revscale® delivers fully managed, seamlessly integrated AI agents that automate growth for sales, marketing, support, and more — no technical setup required. Let our intelligent agents generate leads, instantly qualify opportunities, and engage customers 24/7, driving results while you focus on strategic growth decisions.
Join us at Revscale to take ownership of client relationships, ensure seamless onboarding, and contribute to the growth and satisfaction of our franchise accounts as part of a collaborative and forward-thinking team.
What You’ll Do
Client Relationship Management:
- Be the main point of contact for a portfolio of 25-35 franchisee accounts, fostering strong, long-term relationships.
- Conduct regular check-ins, including monthly and quarterly meetings, to review account health and performance metrics.
- Develop a deep understanding of each client’s goals and tailor Revscale’s solutions to meet their business needs.
- Personalize client experiences, offering recommendations and support to maximize platform value.
Onboarding & Campaign Support:
- Collaborate with the Customer Success team during the onboarding phase to understand account history and campaign needs.
- Review and optimize campaigns post-launch to ensure they align with client objectives and enhance performance.
- Conduct regular campaign reviews, educate clients on best practices, and identify areas for improvement.
- Track engagement and campaign effectiveness, providing timely adjustments and insights to clients.
Proactive Account Growth:
- Identify upsell and cross-sell opportunities by staying informed about client expansion plans, hiring trends, and operational needs.
- Present clients with new Revscale solutions, campaign types, and feature updates to drive account growth.
- Engage with clients to understand their future needs, strategizing on growth opportunities that align with Revscale’s offerings.
Process & Communication Management:
- Maintain accurate account documentation in Vitally, ensuring up-to-date account history.
- Coordinate with Sales and Customer Success teams to stay informed on account health and respond proactively to churn risks.
- Implement a consistent communication cadence, including personalized client newsletters, updates, and performance reports.
- Work closely with technical support to resolve escalated issues, ensuring swift resolutions and a positive client experience.
What We’re Looking For
Experience:
- Proven experience in account management, preferably in a B2B or SaaS environment, ideally with franchisee clients.
- Strong understanding of client engagement, campaign management, and upselling strategies.
Skills & Knowledge:
- Ability to work cross-functionally with teams such as Sales, Customer Success, and Technical Support.
- Excellent communication skills, with the ability to present complex concepts to both technical and non-technical audiences.
- Strong problem-solving abilities and a proactive attitude to identifying growth opportunities.
Organizational Skills:
- High attention to detail with the ability to manage multiple accounts and responsibilities simultaneously.
- Experience using CRM tools (e.g., Vitally) to document client interactions and track performance metrics.
Team Player:
- Collaborate well with internal teams and clients, maintaining a solution-focused and positive attitude.
Bonus Skills (Not Required):
- Experience with marketing automation tools and platforms like Revscale, Zapier, or n8n.
- Familiarity with SEO, PPC, or lead generation strategies.
Why Work at Revscale?
Career Growth:
- High-performing Account Managers have strong opportunities for full-time roles and career advancement.
- Work on exciting client projects with the potential for significant impact on franchise businesses.
Real-World Experience:
- Be part of a rapidly growing company that is shaping the future of marketing automation and AI-driven growth.
Mentorship & Networking:
- Gain insights from seasoned professionals, and build relationships within the industry.
Innovative Environment:
- Work in a collaborative, dynamic environment where your ideas and contributions are valued and make a direct impact.
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